WHO ARE WE?
Delay Aviation Consult LTD, Unique Registration Code 46349751, is a European company and personal data controlled company, authorized by the Authority for the Supervision of Personal Data Processing, with no. 11304 in the ANSPDCP General Register, in accordance with the provisions of Law no.190/2018 on measures implementing Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, as amended and supplemented.
DELAY.AERO is an important player in the aviation services market in Europe, supporting passengers in terms of flight-related compensation.
DELAY.AERO is the first company in Europe to offer sustained support to airlines and travel agencies in matters related to passenger air transport.
DELAY.AERO has embarked on an important mission, to ensure that passengers who have experienced flight delays or cancellations, as well as other problems that may arise during air travel, benefit from their rights in relation to airlines over the last 3 years.
DELAY.AERO and its team of professionals, with expertise in aviation, air law and negotiations, aim to restore balance in the relationship between passengers and the airline in the quickest and easiest way possible.
Over time, this process has proven to be complicated for all parties involved. Because passengers do not know when they are really eligible for compensation, because they do not have access to flight databases, nor do they know which legislation applies to them, airlines have to consider thousands of claims which, in the end, turn out to be ineligible.
In fact, for a person without aviation expertise and the necessary technological wherewithal, this can prove almost impossible. For this reason, in an ever-changing environment, DELAY.AERO recognises the need to provide quality services so that passengers in Europe know their rights and act correctly to defend them.
One of our priorities is to defend the interests of our customers in an increasingly complex travel world. Our proactive approach, combined with direct lines of communication with airlines, allows us to optimise our clients’ chances of success.
DELAY.AERO is committed to strict confidentiality and data integrity in all communications relating to customer support for claiming compensation for problems with airline-operated flights. DELAY.AERO is a data controller registered and supervised by the National Supervisory Authority for Personal Data Processing in Europe, as a central autonomous public authority with general competence in the field of personal data protection, which is the guarantor of respect for fundamental rights to privacy and personal data protection.
We absolutely respect the clients’ privilege with regard to all information arising from the professional relationship, ensuring data security through state-of-the-art protection measures and solutions used against unauthorised access. We guarantee that our clients’ data stays in Europe.
DELAY.AERO protects its clients against delays in the payment of claims, having the shortest time to make bank transfers from the receipt of the claims from the airline – a few days, unlike the practice of companies offering similar services that make transfers to the client’s account within a minimum of 3 months from receipt.
DELAY.AERO is committed to the principles of professionalism, ethics, impartiality and high quality service. We focus on providing practical advice tailored to our clients’ needs and, above all, we recognise the importance of successful partnerships with our clients and collaborators.
At DELAY.AERO we take a creative approach to aviation practices and are constantly looking for new ways to deliver the desired results for our clients. Our approach is open, always aiming for a high level of communication and transparency.
WE ARE PROFESSIONALS
We have the knowledge, skills and competencies to carry out our mission effectively, to high ethical standards and we constantly strive for excellence in order to improve our performance.
WE APPRECIATE ALL PARTIES INVOLVED IN THE COMPENSATION PROCESS
We value passengers, airlines and travel agencies and their roles in aviation, giving them value and importance.
WE PURSUE COOPERATION
Together with the competent national authorities of the Member States of the European Union and with the participation of other stakeholders, we handle passenger or travel agent claims and seek the best ways to cooperate with airlines to achieve common goals and objectives.
WE ARE RESPONSIBLE
We are accountable and fulfil our responsibilities in our work, promptly and without compromise in terms of the quality of service we provide.
As an 100% European-owned company, we serve the interests of European passengers because we care about people and believe in European values.