DELAY.AERO is a company that supports passengers with flight refunds. The online platform www.DELAY.AERO provides passengers with hassle-free handling of claims for delayed, cancelled or overbooked flights, denied boarding, missed connecting flights or downgrades, as well as delayed, damaged or lost baggage. DELAY.AERO and its team of professionals, with expertise in aviation, air law and negotiations, aim primarily to restore balance in the relationship between passengers and the airline.
Our approach is win-win and is based on the results we achieve for customers and airlines. What’s more, you don’t have to take any risks – no upfront payments, no promises. We will only ask you for the personal information strictly necessary for the compensation process.
Passengers receive flight information, airline information, airport information, other travel news and information, useful information for air travellers. Passengers benefit from the Eligibility Determination Service by analysing flights and conditions presented by the Beneficiary, through specialised software and by reference to the protection measures for passengers travelling by air. The eligibility service is carried out on an individual, request-by-request basis in the DELAY.AERO web form or for all flights found, if the client is connected to the DELAY.AERO platform. The eligibility service will inform the customer about the probability of having an eligible request. An eligible request will have a high probability of being paid, and DELAY.AERO will provide its support service for such requests for communication with the airline, if requested by the customer. Passengers are fully supported from the moment the form is filled in until the compensation is received.
Airlines receive fewer requests because only those that should be eligible are sent. Claims are prepared in accordance with airline rules and formalities, with DELAY.AERO assisting customers throughout the claims process. In this way, airlines do not need to allocate additional human resources to the handling of claims.
DELAY.AERO’s services support travel agencies and ticketing agencies so that customers can get compensation for delayed, overbooked or cancelled flights. Passengers receive clear instructions on how to claim compensation and travel agencies enjoy increased customer loyalty after their trip, while increasing the chances of them becoming loyal customers.
The compensation starts from 250 euro and can go up to 600 euro per passenger. The amount of compensation varies according to each case and the applicable legislation.
Because the compensation process differs from company to company and the estimated time in which you will receive compensation varies. DELAY.AERO’s intention is to settle all compensation claims received amicably. Depending on each airline’s policy, we may receive a response to a claim within 2 weeks, but the compensation process can take anywhere from 30 days to 12 months or more, depending on the legal obligations each airline has in the state of origin.
DELAY.AERO does not charge any fee for filing a claim. If you are compensated, DELAY.AERO charges a service fee, according to the Price List, out of the total compensation. As one of DELAY.AERO’s values is fairness, if you do not receive any compensation, then our service costs you absolutely nothing.
In certain situations, the flight operator is obliged to cause a flight delay, cancellation or deny you boarding for your health and safety and/or that of other passengers. Thus, the following situations are considered exceptional under the legislation in force:
If the airline refuses to compensate you, the DELAY.AERO team will support you in finding the necessary specialists to solve your case, in order to go to court to settle your claim. This service is contracted separately, only at the client’s request and is not included in the basic package.
Airlines usually reimburse customers for any extra expenses they incur, but this is not compulsory and depends on the policy of each individual airline. In any case, in order to get these expenses settled, you will have to prove them by providing the company with the corresponding receipts or vouchers.
According to the law, you have the right to file a claim for compensation and/or damages for three years after the day on which the affected flight would have taken off.
DELAY.AERO takes the stress out of the compensation application process. We take the administrative burden off your shoulders by taking care of the red tape as follows:
We support you in the process of applying for compensation for the following situations:
We only support applications for flights from or to a European Union Member State, as well as flights from or to Turkey. On express requests, we can provide support for issues arising from international flights.