Passengers receive flight information, airline information, airport information, other travel news and information, useful information for air travellers. Passengers benefit from the Eligibility Determination Service by analysing flights and conditions presented by the Beneficiary, through specialised software and by reference to the protection measures for passengers travelling by air. The eligibility service is carried out on an individual, request-by-request basis in the DELAY.AERO web form or for all flights found, if the client is connected to the DELAY.AERO platform. The eligibility service will inform the customer about the probability of having an eligible request. An eligible request will have a high probability of being paid, and DELAY.AERO will provide its support service for such requests for communication with the airline, if requested by the customer. Passengers are fully supported from the moment the form is filled in until the compensation is received.