3. Fees and payments
DELAY.AERO does not charge any fee for the submission of the claim/reimbursement file. If the Beneficiary is compensated/reimbursed, DELAY.AERO charges a service fee, according to the Price List, out of the total compensation. As one of DELAY.AERO’s values is fairness, if the Beneficiary does not receive any compensation/ reimbursement, then DELAY.AERO will not charge any service fee.
Payment of the agreed part of the flight compensation/reimbursement to the Client will be made in accordance with the provisions of the Contract and the DELAY.AERO Price List.
If the Customer has provided incorrect or insufficient information for the flight compensation/refund to be paid and it is returned to DELAY.AERO, it will make reasonable efforts to contact the Customer, including email reminders and other means of communication provided by the Customer to DELAY.AERO.
After DELAY.AERO has paid the agreed compensation/refund in accordance with the instructions and selection of methods provided by the Client, DELAY.AERO is not liable for: cheques, prepaid debit cards, credit cards, erroneous IBAN codes and/or other losses in transit to the Client.
Any effect of said Client providing wrong bank account information, wrong address or similar, including but not limited to compensation/refund paid to an incorrect recipient. In case the compensation/refund has been paid to an incorrect recipient through the fault of the Client, DELAY.AERO shall not be obliged to actively recover it. No interest can be claimed for the period between the entry and exit of the payments.
DELAY.AERO shall not be liable for any compensation/refund, damages or similar situation if it is prevented from transferring payment to the Client due to an event beyond its reasonable control, including, but not limited to, strike, labor strike, natural disaster, war, riot, civil commotion, willful sabotage, compliance with any law or governmental order, regulation, provision or instruction, accident, failure of plant or equipment, fire, flood and storm.
4. Protection of personal data
6. Data and information from the Client
At DELAY.AERO’s request, the Client or the passengers travelling with him shall provide DELAY.AERO with any data or information necessary for the execution of the Agreement. The Client guarantees that the data and information provided are correct, complete and authentic and, where applicable, provided with the consent of the passengers who travelled with him/her.
The Customer agrees to fully indemnify DELAY.AERO in all respects for all third party claims, including, but not limited to, incorrect communications by the Customer, provision of incorrect data/information and fraudulent conduct.
In case of incorrect data/information and fraudulent behaviour, DELAY.AERO reserves the right to terminate the agreement with immediate effect. If the agreement is terminated in accordance with this paragraph, the Customer shall not be entitled to any compensation/refund.
7. Final provisions
DELAY.AERO is entitled to amend these Terms and Conditions and Price List and to set any additional conditions at any time and without prior notice, and the Client is obliged to check the updates published by DELAY.AERO on its website.
If any provision of these Terms is or becomes invalid or unenforceable, this shall in no way affect the validity of the other provisions.
The English language version of these Terms shall prevail in case of inconsistency with any other language version.