Delayed flight

Find out what you can do and how you can be compensated by the airline if you have a delayed flight.

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Cancelled flight

If you have had a flight cancelled, you can get compensation from the airline. Find out how.

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Denied boarding

If you have been denied boarding, you can get a compensation from the airline you booked with.

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Lost luggage

If your baggage has been lost or damaged, you can get compensation from the airline you flew with.

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Find out more about the services

Delayand passenger rights.

Delay.ro

Read about airline passenger rights and what compensation you can get for delayed flights, cancelled flights, denied boarding, missed connections, downgraded flights, overbooked flights or destroyed or lost baggage.

When you apply alone

What do you commit to when you file a claim yourself?

Additional stress

You have to complete the entire process on your own, including negotiations with the airline

Lots of bureaucracy

You need to know what forms are required and where to send them, which can be complicated. If you submit the wrong form, the airline will reject your application.

You'll waste a lot of time

The correspondence alone can take months, and then there are the hours spent on the phone with airline help desks seeking compensation.

It is risky

If your claim goes to court, you will have to pay court costs, whether you win or lose.

Unresponsive airlines

Airlines will probably not keep you informed, giving you little or no information about the status of your request.

When applying with us

When submitting your application using DELAY.aero services

No stress

We take care of your claim, from filing to compensation.

We take care of absolutely everything

We’ll guide you through the essential documents. We send the documents for you. We take care of any clarifications the airline requires.

Save time

All you have to do is send us your documents online. We’ll take care of the rest and just contact you to confirm that you’ve received your compensation.

No win/No fee

We don’t charge our service fee until you get your money. You are not compensated, you have nothing to pay.

We keep you up to date

You can count on us to keep you up to date and answer any questions you may have. We will also keep you informed about the status of your application.

Check your compensation

Why choose Delay.aero?

Find out why you should choose us over other companies.

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We reply within 24h

For any request sent via any of our contact methods, a Delay.aero expert will reply within 24 hours.

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You pay only if you are compensated

If you are not compensated, you pay nothing. We also charge one of the lowest fees in the market offering the best experience.

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Data security

All data is stored on secure servers located in . We use professional solutions to encrypt and keep your data safe.

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Do you know the 3 simple steps needed to be compensated?

We check the eligibility of the form

The first step when we receive your form is to check whether you are eligible for compensation according to the information we have received.

1

We contact the airline regarding your claim

Using the contacts created, we communicate with the responsible persons in the airlines as soon as possible and inform them of your situation.

2

You get the compensation in your bank account

You get your compensation from the airline directly into your bank account, effortlessly. You pay no commission unless you get paid.

3

Who is Delay.aero and why you should trust us?

We started our activity in this field out of a desire to help passengers get their rights as quickly as possible, in a market where cancelled or delayed flights have become more and more frequent. We use our experience of working in the aviation industry and knowledge of specific legislation to inform you if you are eligible for compensation. From the moment we receive the necessary documents from you, you can be sure of the security of your data, because all our data is stored on secure servers in the European Union, in compliance with data protection legislation. We are also authorised as a personal data controller.

Once we have ensured that your delayed or cancelled flight claim is eligible and the necessary documentation is complete, we send it to the airline. We respond promptly to any queries about the status of your claim, and when we receive your compensation, we transfer it within 5 working days to your bank account.

Read more here.

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We’re here to help.

Contact us to find out what compensation you can get from airlines and the first steps to get it.

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